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| *Business questions>>>Small Business Questions |
Need advice on how to handle sexual harrassment over the phone? |
Question: I run a small business that caters to Truck Drivers. 97% of our business is conducted over the phone all over the U.S. Most of the time, these Truck Driver's are VERY upstanding, and show us a great deal of respect seeings how my office is 100% ran by females. Recently, we had some very outlandish behavior come from a client that was directed at my assistant. She didn't handle it well, and he continued on until it became very nasty. What I'm looking for is some "one liners" to put these guys in their place without loosing business or reputation (which is totally word of mouth). Does anyone have some ideas? REMEMBER we have to be nice! Answer: "One-liners" won't cut it. The drivers who abuse your employees will continue to do so, unless they are told that their conduct toward your employees is unacceptable, and that you would rather lose their business than to subject your employees to that insulting behavior. "One-liners", retorts, or quips will make the driver(s) think that you or your employees are flirting with them, which will only encourage the unacceptable behavior. In addition, by failing to stop such behavior, you are in fact condoning it and opening yourself to a "hostile work environment" lawsuit. Can you afford a million dollar settlement, to keep a driver's business? |
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